Privacy Policy

Last updated: 29 April 2026

The Settled East Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, contact us, or purchase our services.

This policy is issued on behalf of The Settled East Ltd. When we mention "The Settled East," "we," "us," or "our," we are referring to The Settled East Ltd, which is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, please contact us at info@thesettledeast.com.

1. Who we are

The Settled East Ltd is a company registered in England and Wales.

We are the data controller for the personal data we collect about you.

2. What information we collect

We collect and process the following categories of personal data:

Information you provide to us directly:

  • Name, email address, and phone number

  • Postal address (current and intended UAE address)

  • Information about your relocation circumstances, including family composition, employment status, and reason for moving

  • Information you share when completing our contact form, booking a discovery call, or purchasing one of our service packages

  • Payment information when you purchase services (processed by our payment provider, not stored by us)

  • Correspondence between you and our team

Information we collect automatically when you visit our website:

  • IP address and approximate location

  • Device type, browser type, and operating system

  • Pages visited, time spent on pages, and referral sources

  • Cookies and similar tracking technologies (see our Cookie Policy)

Information from third parties:

  • We may receive information from our trusted partners (such as immigration advisers, property agents, or schools) where you have engaged them through us, or from publicly available sources where relevant to your relocation.

3. How we use your information

We use your personal data for the following purposes, relying on the legal bases set out below:

PurposeLegal basisTo respond to your enquiries and provide you with information about our servicesLegitimate interests (responding to your request)To deliver the relocation services you have purchasedPerformance of a contractTo process paymentsPerformance of a contractTo coordinate with our trusted partners on your behalfPerformance of a contractTo send you service updates, invoices, and operational communicationsPerformance of a contractTo send you marketing communications about our servicesConsent (which you can withdraw at any time)To improve our website and servicesLegitimate interests (improving our business)To comply with legal obligations, including accounting, tax, and anti-money-laundering requirementsLegal obligationTo establish, exercise, or defend legal claimsLegitimate interests (protecting our business)

We will never sell your personal data to third parties.

4. Who we share your information with

We share your personal data only with parties who help us deliver our services or who we are legally required to share with. These include:

  • Trusted partners involved in your relocation, such as immigration advisers, property agents, school placement specialists, mortgage brokers, removals companies, and business setup consultants. We will only share what is necessary to deliver the service you have engaged us for, and we will tell you who we are sharing with.

  • Service providers who support our business, including our website host (Squarespace), email and CRM platforms, payment processors, and accounting software providers.

  • Professional advisers including our lawyers, accountants, and insurers.

  • Government bodies and regulators where we are required to share information by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. International transfers

Because we operate between the United Kingdom and the United Arab Emirates, your personal data will be transferred outside the UK. The UAE has not been deemed by the UK government to provide an equivalent level of data protection.

Where we transfer your data to the UAE or other countries outside the UK, we will ensure a similar degree of protection by using one or more of the following safeguards:

  • The UK International Data Transfer Agreement or the EU Standard Contractual Clauses with a UK Addendum

  • Other appropriate safeguards permitted under UK GDPR

Please contact us if you would like further information on the specific mechanism we use when transferring your personal data internationally.

6. How long we keep your information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

In general:

  • Enquiries that do not lead to a purchase: kept for up to 2 years from your last contact with us

  • Customer records: kept for 7 years after the end of our relationship, in line with UK accounting and tax requirements

  • Marketing data: kept until you withdraw consent or after 3 years of inactivity, whichever is sooner

7. Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access: You can ask for a copy of the personal data we hold about you.

  • Right to rectification: You can ask us to correct inaccurate or incomplete data.

  • Right to erasure: You can ask us to delete your personal data in certain circumstances.

  • Right to restrict processing: You can ask us to limit how we use your data.

  • Right to data portability: You can ask for your data in a portable, machine-readable format.

  • Right to object: You can object to us processing your data for marketing or on the basis of legitimate interests.

  • Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please email us at info@thesettledeast.com. We will respond within one month.

If you are unhappy with how we have handled your data, you have the right to complain to the UK Information Commissioner's Office (ICO):

  • Website: ico.org.uk

  • Helpline: 0303 123 1113

We would appreciate the chance to address your concerns first, so please contact us before raising a complaint.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse site usage. For full details, please see our [Cookie Policy].

You can control cookies through your browser settings and our cookie banner.

9. Security

We have appropriate security measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also limit access to your data to those employees, partners, and contractors who have a business need to know.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO and, where required, you, within the timescales set out in UK GDPR.

10. Children

Our services are not directed at children under 16, and we do not knowingly collect personal data from children. Where we collect information about children as part of a family relocation, we do so with the consent of a parent or guardian and only what is necessary to deliver the service.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this policy will tell you when it was most recently revised. For significant changes, we will let you know by email or through a notice on our website.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

The Settled East Ltd Email: info@thesettledeast.com